Agile Business Change Blog Thoughts on Agile Strategic Business Change and Agile Delivery

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Mobile Web to replace Apps

13 FEB 2012 | Posted in apps, HTML5, internet, mobile, website | Author Alex McLachlan

Further to my previous post "Mobile web, mobile apps and mobile commerce", web usability expert Jakob Nielsen predicts today that mobile web will become preferred over apps in the long term.

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Programme coordination for multiple suppliers

12 FEB 2012 | Posted in Basecamp, collaboration, complexity, CRM, Microsoft Dynamics CRM, programme management, project management, Smartsheet | Author Anthony Flack

Work with one of my major clients was becoming increasingly complex to coordinate once the suppliers had been selected to deliver changes as part of a major systems overhaul. In all, five parties became involved in the programme, delivering new APIs to the membership system to enable online joining, renewals and exam entry; a new website supplier and a new website; and the installation of Microsoft Dynamics CRM.

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Incremental Processes and the US Primaries

10 FEB 2012 | Posted in agile business process, agile value, business value, incremental delivery, incremental process | Author Alex McLachlan

It’s interesting to look at the US Republican Party presidential primaries as an incremental process and to contrast it with the incremental process at the heart of Agile software development.

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Adapt or die, be Agile, innovate!

08 FEB 2012 | Posted in IndigoBlue Second Wednesdays, innovation | Author Stan Wade |

1 Comment

We had a great session today at the Second Wednesday discussion on innovation. It was really valuable to have both IT expertise and innovation professionals to contribute.

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Looking for Value

06 FEB 2012 | Posted in agile value, business value, prioritisation, story | Author Stan Wade

We need an estimate of value of each story to prioritise our backlog. In some cases that’s pretty easy because the story will deliver a lot of clear business value, but at other times searching for any value is a lot harder, especially for a business team that thinks in terms of revenues and costs.

JAN

Realising the Value from Agile

31 JAN 2012 | Posted in agile governance, agile project management, agile value, business value, incremental delivery | Author Rob Smith

IndigoBlue has a long held view that incremental delivery, and the supporting incremental strategy, is core to the success of Agile management. This tenet is the basis for our governance framework and our approach to managing Agile at scale. Last week I was presented with an illustration of this in the shape of one of our customers that has recently piloted the use of Agile in their office in the States.

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CRM Strategy - Vision Statement

31 JAN 2012 | Posted in business change, business strategy, CRM | Author Alex McLachlan |

1 Comment

Implementing a CRM is a business change - usually a major business change - that will have a wide impact on the organisation. I've found it useful to provide a vision statement for the CRM Strategy, based on a common structure. I try to keep the vision statement to a single page to make it more digestible to different groups of staff, so keeping the individual topics as bullet points.

The structure and contents of the CRM vision statement I've used are:

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The Rise and Rise of the Cloud

23 JAN 2012 | Posted in business strategy, cloud computing | Author Rob Smith |

1 Comment

Back in June 2011 I presented on Future Technology Trends at the Iris NFP conference and one of the major themes was the emergence of cloud, which I predicted would shape the future for many organisations. Since that date I have been astonished at the speed at which cloud technologies have bridged the chasm from early adopters to mainstream.

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How NFP CRM is Different

23 JAN 2012 | Posted in CRM, NFP | Author Alex McLachlan

There are a number of important differences between CRM in the not-for-profit sector and CRM in the commercial sector. It's vital that both NFP organisations and suppliers recognise and understand these differences to make sure that new CRM systems fulfil the organisations' needs.

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Top Posts from 2011

05 JAN 2012 | Author Alex McLachlan

Our most read blog posts and insight articles from the last year cover a wide range of topics.

I've compiled the 10 most popular posts (including a couple of very popular posts from the end of 2010 that top the 2011 most read chart) grouped into key areas.