Keyword Membership Organisation
IRIS NFP Solutions 2012 Roadshow - Digital & IT Trends for 2012 in the Membership Sector
Overview
IndigoBlue's Managing Director Rob Smith is presenting the opening sesson at Iris's NFP Solutions 2012 Roadshow.
Based on current work reviewing the IT strategies for the membership market, Rob will provide an insight into trends that organisations could or should be considering for adoption.
Rob will identify the key digital and IT trends that are most important to membership organisations. He will then draw out how these trends, together with the organisation's business strategy, input into the IT strategy to provide a roadmap for the organisation's IT and improve support for the business strategy.
Rob's presentation will focus on the revolution that is affecting the NFP sector and how forward looking organisations can embrace change and transform their operation; to grow revenues and significantly improve stakeholder engagement and service. He will look at 5 key areas: understanding customers; productisation; the future of the web; cloud computing and collaboration.
03
JAN
LinkedIn's Challenge to Membership Organisations
03 JAN 2012 | Posted in communities of practice, knowledge, LinkedIn, membership organisation, online communities, social media | Author Alex McLachlanLinkedIn's groups provide the potential for informal communities that can pose a challenge to membership organisations.
What is the best way to respond to this challenge and how can membership organisations give their members the experience they expect?
19
SEP
Benefits of Direct Debits for Renewals
19 SEP 2011 | Posted in business value, membership organisation | Author Alex McLachlan |
1 Comment
Membership organisations often debate whether to offer Direct Debits for paying renewals. But, Direct Debits give significant benefits for retention, which outweigh the administrative costs.
02
SEP
Drupal gaining momentum in NFP Sector
02 SEP 2011 | Posted in charity, CMS, membership organisation, NFP, open source, website | Author Alex McLachlan | 4 Comments
The open source CMS Drupal is being adopted by more and more NFP organisations. I recently did a comparison of the charities and membership organisations using Drupal and two of the more popular commercial CMSs. I was surprised by the level of market penetration by Drupal. I was able to find dozens of sites that use Drupal. When I tried the same for the two commercial CMSs, I had great trouble finding more than a handful.
18
JUL
Onsite Forums vs LinkedIn
18 JUL 2011 | Posted in communities of practice, LinkedIn, membership organisation, NFP, social media, website | Author Alex McLachlanFor many membership organisations, there are very good reasons for wanting forums on their own websites rather than using LinkedIn.
Some membership organisations have very successful vibrant online forums. Some other organisations I come across have spent a significant amount of money without any meaningful take up.
23
NOV
NFP Seminar: How to Improve Services with Fewer Resources
23 NOV 2011 | NFP Director Seminar |Less is more – how to improve services with fewer resources
Overview
Not-for-profit organisations are facing ever greater pressure on resources, whilst being required to deliver improved services. Funding shortfalls, government cuts and membership pressures are leading to reduction in staff numbers and lack of investment. Existing inefficient process and organisational structures inhibit improvement, but the fear of change can prevent any changes from happening. At the same time, demand grows for a greatly increased role for the third sector in society.
How can you meet these demands? How can process improvement, new technology and the web enable your organisation to offer improved services with fewer resources?
20
MAY
CRM Requirements and Strategies
20 MAY 2011 | Posted in business strategy, charity, contact management, CRM, membership organisation, NFP | Author Alex McLachlanAnthony's recent blog post "We need CRM?" raised the interesting issues of the underlying requirements for managing relations with contacts and of the need for a strategy for how an organisation will manage those relations.
20
APR
Role of IT and the Business in Service Improvement
20 APR 2011 | Posted in business strategy, business value, CMS, CRM, membership organisation, NFP, self service, service | Author Alex McLachlanThere are some aspects of service (and more general customer relationship management) that can be assisted by IT and some that are more within the ambit of the business. The business is responsible for the staff and their skills for example, whereas IT is responsible for the systems that facilitate delivery of the services.
18
APR
Best Service applied to Membership Organisations
18 APR 2011 | Posted in business strategy, business value, membership organisation, NFP, self service, service | Author Alex McLachlanPart of a commitment to managing customer/contact relations is the commitment to ensure that a person’s experience of the service they get from the organisation is the best it can be. Bill Price and David Jaffe's work on best service has a number of applications to Membership Organisations, particularly those where relationship management and development is important.
13
APR
Systems Thinking for Service in Membership Organisations
13 APR 2011 | Posted in business strategy, business value, membership organisation, NFP, self service, service | Author Alex McLachlan | 1 Comment
In my previous post, I introduced the potential benefits that membership organisations can obtain from looking at best practice service. The ‘Systems Thinking’ work carried out by John Seddon is one of the key contributions to moving organisations towards service excellence.